MFHC's response to COVID-19:
On March 16, 2020, we closed our physical office and began to work remotely to continue to serve our clients’ needs during the State of Emergency. We temporarily suspended our acceptance of complaint intakes at that time, but effective March 30, 2020, we will resume accepting complaints of housing discrimination.
The best way to file a complaint is to use our online intake form, but if that is not possible, you can always call our office at 413-539-9796 x 101. Please be sure to leave your message on extension 101. We will retrieve messages left on extension 101 several times a day.
We know that housing is a fundamental human need and is especially important during a pandemic, when people are asked to shelter-in-place. Unfortunately, we also know that housing discrimination worsens during pandemics and financial crises. We have already heard about incidents of discrimination based on national origin and disability, and that sheltering-in-place can be especially dangerous for victims of domestic violence. We are here to help anyone experiencing these urgent issues and will provide the highest level of services possible given our current circumstances. We appreciate your understanding and patience, and we hope you will stay safe during this stressful time.
Important information about your housing rights and resources during the COVID-19 pandemic
- Due to the ongoing public health crisis, all non-emergency Housing Court matters have been postponed to a date after May 4, 2020. All deadlines associated with non-emergency eviction cases, such as filing an answer, have also been extended to April 21, 2020. If you are concerned that you need to appear in housing court for a case during this time, you should contact the Western Division Housing Court at (413) 748-7838.
- If your landlord has turned off your heat or attempted to lock you out of your apartment, it is an emergency and you should contact the housing court immediately. Further information about your rights is available here: COVID-19 and Evictions in Massachusetts Handout from Mass Legal Help
- If you are having legal issues due to a loss of income because of the COVID19 pandemic, you can contact Community Legal Aid 855-CLA-LEGAL (855-252-5342) or apply online at https://communitylegal.org/get-help/how-get-help
- If you have any questions about these resources or your fair housing rights related to the COVID-19 pandemic, please contact the Mass Fair Housing Center by phone at (413) 539-9796 or email us at firstname.lastname@example.org.
We have compiled the following links to help you understand your housing rights and the resources available during the COVID-19 pandemic: